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FAQ's

Q. How much is delivery?

There are several delivery options:

  • UK Mainland orders under £50 are £9.99, orders over £50 are £6.99 and orders over £150 get Free Delivery. We also offer a Pre-Non service.

  • Highlands, Grampian, Isle of White orders under £50 are £14.95, orders over £50 are £9.99 and orders over £199.99 get Free Delivery.

Q. How long does delivery take?

  • We guarantee same day despatch on all orders placed before 15:15pm. Orders placed after 15:15pm will be despatched on the next working day.

  • UK Mainland orders will be despatched on a next working day delivery service.

  • Highlands, Grampian, Isle of White orders, are on a 3-5 day delivery service. 

 

Q. Is VAT included in the price?

No, VAT is calculated at checkout. There is a breakdown of how much VAT you have paid on the checkout page and on your receipt.

 

Q. How can I contact you?

We are always contactable via our email address sales@straight2site.co.uk or you can call us on 01256 675 011 (Mon-Fri 9:00am - 16:30pm)

Q. Can I make a change to my order?

Once you have placed an order you can’t change it yourself however you can send us an email and we will try our best to help.

 

Q. Do you offer returns?

Yes, all the info you need is on our Refunds & Returns page

 

Q. How do I pay

You can pay with Credit or Debit Card or we also support payments through PayPal. 

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