Shipping & Returns

This policy only applies to purchases made via www.straight2site.co.uk

On occasion faulty or damaged goods may need to be returned for a replacement or a full refund. We will endeavour to replace any item that is deemed faulty in the first instance. In most cases we can offer a like for like replacement, however if the item being returned is no longer in stock or not available from our suppliers we will refund any monies received from you using the original payment method. Please note that we are unable to offer a refund or replacement on items that have been damaged through wrongful or inappropriate use, not following instructions or normal wear and tear. You have thirty (30) days from delivery to return any items which have arrived faulty or damaged. We ask that you contact us immediately regarding any faulty or damaged items to arrange their return. Return enquiries MUST be made via email sales@straight2site.co.uk in the first instance to ensure that your return is dealt with as quickly as possible. We will then contact you to arrange uplift of damaged or faulty goods. Please ensure that all items are properly packaged using the original packaging the goods were shipped in ready for our courier to collect. Please note that we will not accept delivery returns on any items or products that have not been authorised by our returns dept. Upon confirming that goods are faulty or damaged we will endeavour to replace the faulty or damaged goods. If a replacement product cannot be issued then Straight 2 Site Ltd will issue a full refund using the same method of payment used to purchase the item. Should goods arrive damaged in transit and the damage is apparent, we ask that you note this on the delivery note. Please notify us immediately via email sales@straight2site.co.uk so that we can arrange return and a replacement or refund will be issued. Please note that all such items for return must be accompanied by the original packaging. For reasons other than the product is defective we will examine the returned product and will notify you of your refund if deemed appropriate following examination of the returned item via e-mail, telephone or other appropriate means within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.

​

If you wish to return a product because you no longer want it, you must notify us within 14 days of receiving your order to request a cancellation. Once we have been contacted, you then have another 14 days to return the goods.

If the goods are not returned within this period, we reserve the right to refuse the return and no refund will be issued. The cost of returning the goods is the responsibility of the buyer, not the seller.

​

For returns requested after 14 days from delivery, we may, at our discretion, choose to accept or reject the return of goods that have been incorrectly ordered. If we agree to accept such a return, it will be subject to specific terms, and we may charge for carriage and handling.

Please note that we do not accept returns for goods that are perishable, deteriorate quickly, or have a short expiry date.

​

Returns Address:

Straight 2 Site Ltd, Units B5 & B6, Houndsmills Industrial Estate, Hamilton Close, Basingstoke,

Hampshire, RG21 6YU. (What3Words://enjoy.proper.venue)

Tel: 01256 675 011 / Email: sales@straight2site.co.uk